Refund Policy

1. General position

Grovik subscriptions are billed in advance for the period you choose (monthly, quarterly, or yearly). Subscription fees are generally non-refundable once a billing period has started, except in the cases below or where required by law. Cancelling simply stops future renewals - see our Terms of Service.

2. Your right to a refund

We will refund you if:

• You were charged in error (duplicate charge, charge after cancellation, wrong amount).
• A charge on your account was unauthorized.
• The Service was materially unavailable for an extended period after you reported it and gave us a reasonable chance to fix it.

We may also issue a partial refund or credit at our discretion where we believe it's the right thing to do.

3. EU consumers: 14-day withdrawal right

If you are a consumer resident in the EU, you have a statutory right to withdraw from your subscription within 14 days of first subscribing. Because Grovik begins working on your account immediately (scanning your site, researching keywords, and preparing articles), you acknowledge that by subscribing, you ask us to start immediately, and that if you withdraw after we've started, you may only be entitled to a partial refund reflecting what's already been delivered. In practice, if you cancel within your first 14 days and have received limited value from the Service, we will refund your first payment in full.

4. How to request a refund

Email support@grovik.ai with your account email and the reason for your request. We aim to respond within a few business days. Approved refunds go back to your original payment method and may take up to 10 business days to appear.

5. Contact

Holm Marketing Gråsten, Denmark Email: support@grovik.ai